Frequently Asked Questions

Everything you need to know about our rugged fashion and gear.

What is the typical shipping timeframe for orders?

We strive to process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return and exchange policy?

We offer a 30-day return policy for items in new, unused condition with original packaging. If you need a different size or color, we provide easy exchanges to ensure you get the perfect fit.

Are Marsupial Gear products covered by a warranty?

Yes, we stand behind our craftsmanship. All our products come with a limited lifetime warranty against manufacturing defects in materials and workmanship.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary by country and are calculated at checkout.

How should I clean and maintain my gear?

To preserve the integrity of the fabrics, we recommend hand washing with a mild detergent and air drying. Avoid machine washing or drying, as high heat can damage the specialized materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through select providers at checkout.